Help Area

Here you will find answers to your questions and other frequently asked questions. If you'd rather write with a real human, feel free to contact us below.

How can we help?

Frequently Asked Questions

Maybe we've already read your mind and you can find your answer here in the frequently asked questions. Use search to find what you are looking for.

an order

Which payment methods are available?

The following payment methods are available to you: Amazon Pay, Visa, Mastercard, American Express, Maestro, Klarna, eps transfer, iDEAL, Bancontact, Shopify Pay, Apple Pay, Google Pay.

In our terms and conditions you will find more information about payment methods and payment terms under item 4) Prices and terms of payment

Promotional vouchers and discount codes can only be redeemed before completing the ordering process.

In our terms and conditions, you will find more information on the subject of promotional vouchers and gift vouchers under item 8) Redeeming promotional vouchers.

How are the sizes?

Please refer to the size charts on the individual product pages for sizes . Usually sizes from XS to XXL are available.

Can I change my order?

We're working hard to ship your order as quickly as possible. As soon as your payment has been accepted and confirmed, the order will be shipped immediately, or the product blank will be further processed, refined and then shipped. As there is only a very small window of opportunity, we cannot "catch" your order before it is packed and shipped. Unfortunately, this means that no changes can be made to your order once it has been placed.

What is there to consider when it comes to care?

Please refer to the respective product pages and the care instructions added to your order for the care instructions. These can also be found on the labels sewn into the sides of the clothing. So that you can enjoy your garment for a long time, we recommend the following. Wash at 30°, do not bleach, do not tumble dry, iron at low temperature and do not dry clean.

How do I make an exchange or return?

You have the right to revoke the purchase contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last item.
In order to exercise your right of withdrawal, you must inform us (Tim Kleinheins, Ravenation, Pfauenbergsteige 84, 73732 Esslingen, Germany, email: of your decision to withdraw from this contract by means of a clear statement. You can do this by initiating your exchange/complaint or your return using the linked forms and following the instructions. Please do not send any goods back without comment. You can find out more about revocation here


How much are the shipping costs?

Shipping is free .

How long does delivery take?

It takes 5-8 working days to receive your order. The shipping time consists of a production time of up to 3 working days and a shipping time of 3-5 working days, depending on the country.

Where is shipping to?

We ship to the following European countries : Åland Islands, Albania, Andorra, Armenia, Belarus, Belgium, Bosnia and Herzegovina, Bouvet Island, Bulgaria, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey , Ireland, Iceland, Isle of Man, Italy, Jersey, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Austria, Poland, Portugal, Republic of Moldova, Réunion, Romania, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Czech Republic, Turkey, Ukraine, Hungary, Vatican City and Cyprus.

How can I track my shipment?

To track the shipment, you can click on the shipment number in your account under order details (e.g. #00341434262390117940), click on the shipment number in the shipping confirmation email (e.g. #00341434262390117940), or select "My order status" in the chat and select the order number (e.g. 1010) or email address and enter your zip code.

Climate-neutral and plastic-free shipping

Our products are shipped with DHL GoGreen without the use of plastic bags and fillers.

Customer Account + Rewards

customer account

With your customer account you can order easily and conveniently. You only enter your data once and your preferred payment method can be stored. You can view your orders and check the status of your order. You can note items on your wish list and look at them again later and add them to your shopping cart if you wish. You can delete the online customer account at any time.

Reward for every order

With a customer account, you automatically take part in our Gude Laune points reward program. With this you can collect discount points with every order. You get points for different actions and
you can give your friends a reward and also get a reward when one of your friends buys something.

Fair working conditions + prices

Fair working conditions

Our textile producer is a member of the Fair Wear Foundation and is therefore committed to complying with eight minimum social standards. No forced labour, no child labour, freedom of association and the right to collective bargaining, a living wage instead of just a minimum wage, no excessive overtime, safe working conditions that are not harmful to health, no discrimination and legally binding employment contracts .
The GOTS certification also ensures compliance with the social standards of the international labor organizations.

Fair prices

With us, all manufacturers and service partners involved (who set their own prices) are treated fairly and rewarded. thanks to you You make it possible!

Sustainability + environmental friendliness

Sustainable textile production

Through the strict GOATS certification , the entire production chain from the cotton fields, the harvest to the production of the fibers, the sewing of the parts, the export of the clothing to the end product before printing is followed and certified that no genetic engineering and no environmentally harmful chemicals are used , as well as social standards are observed.

100% organic cotton

Our textile products are made from 100% certified organic cotton , which is free of genetic engineering and chemicals and requires significantly less water than conventional cotton. The polyester used is 100% recycled and skin-friendly sandwiched between two layers of organic cotton.

Sustainable handling and storage

Our items are only finished and printed after the order has been placed.
In this way we protect the environment, as we avoid overproduction in the form of cheaper mass production and save storage space. That means we don't have any unsold items that end up in landfills and incinerated.

Biodegradable colors

Eco-friendly Oeko-Tex 100 certified dyes are used for dyeing the textiles. Our textiles are printed using the digital printing process without the use of foils. The inks are also Oeko-Tex 100 certified and contain no chemicals that are harmful to health.


Our textile producer Stanley/Stella has been certified by PETA as 100% vegan . This means that no products or ingredients are tested on animals and the clothing is made from 100% vegan materials.

Climate-neutral and plastic-free shipping

Our products are shipped worldwide with DHL GoGreen without the use of plastic bags and plastic fillers.

climate neutrality

This point is important to us and we are working on it. Our goal is to provide climate-neutral products, to be a climate-neutral company from the start, and to run a climate-neutral website . We would like to offset all unavoidable emissions through certified climate protection projects.
Furthermore, we would like to plant a tree together with a partner organization for every product that leaves our house.

Remote working

We work remotely. We traded an office for a wifi connection and a laptop. This eliminates the need to commute to work, devices are completely disconnected from the network at night and we save costs for workstations.

Contact us

Do you have any questions about your order or a general enquiry?