Right of withdrawal
Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:
A. Cancellation policy
right of withdrawal
You have the right to revoke the purchase contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last item.
In order to exercise your right of withdrawal, you must inform us (Tim Kleinheins, Ravenation, Pfauenbergsteige 84, 73732 Esslingen, Germany, email: email@example.com) of your decision to withdraw from this contract by means of a clear statement. You can do this by initiating your exchange/complaint or your return using the linked forms and following the instructions.
Consequences of revocation
If you revoke this contract, we will have paid you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.
B. Withdrawal Form
Below you will also find the legally required revocation form, which you can also use to inform us about the revocation. Please fill out the form and send it to firstname.lastname@example.org.
c/o returns department
Vitalisstr. 202 (Gate 21)
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Order No.___________ Ordered on (*) __________ / received on (*) __________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notification is on paper)
(*) Delete where not applicable